A Decade of Building What Matters

The Scope: Served as primary technical lead for 30+ organizations spanning healthcare (pediatrics, surgical practices, plastic surgery), manufacturing (tool & steel, advanced turning), municipal government (county road commissions, fire departments, police), professional services (insurance, legal, management), and non-profits.

Business Impact: Generated over $70,000 in gross consulting revenue by early 2025, with strategic client relationships projected to exceed $100,000 through ongoing engagements and recurring service contracts.

Infrastructure Leadership:

• Led complete network rebuilds and multi-site VPN deployments across county government, healthcare, and manufacturing clients
• Executed domain migrations and Active Directory overhauls for organizations with hundreds of users
• Managed server replacement projects including Windows Server upgrades (2008/2012 → 2019/2022) and SQL Server modernization
• Deployed VoIP system overhauls and communications infrastructure upgrades
• Performed emergency data recovery and system restoration under crisis conditions
• Orchestrated VMware to Hyper-V migrations and Windows 10 to 11 enterprise rollouts

Security & Compliance:

• Implemented enterprise security using Huntress EDR/MDR, IronScales email protection, and Zorus DNS filtering
• Ensured HIPAA compliance across healthcare clients and regulatory adherence for government entities
• Managed backup and disaster recovery operations using Nilobit, Cove, and Veeam

Technical Versatility:

• Administered systems across Windows Server 2003-2025, Windows XP-11, macOS, and Linux distributions
• Delivered virtualization and cloud support using VMware, AWS, Azure, Office 365, and Okta integrations
• Executed seamless endpoint migrations across tablets, desktops, servers, and networking infrastructure

The Standard: Every project delivered with near-zero downtime, exceptional client satisfaction, and strategic planning that positioned organizations for long-term success—not just quick fixes.

The Progression: Advanced through three distinct roles over nearly eight years—from Support Technician (2015-2017) to Network/Systems Administrator (2017-2019) to Senior Systems Engineer/SRE/Team Lead (2019-2023). Each promotion earned through demonstrated technical excellence, reliability, and leadership capability.

Leadership & Mentorship:

• Managed and mentored teams of up to 10 engineers, handling hiring, scheduling, performance management, and conflict resolution
• Fostered collaborative environment that promoted professional growth, knowledge sharing, and technical excellence
• Served as technical escalation point and strategic advisor for complex infrastructure challenges

Enterprise Infrastructure:

• Led enterprise-wide upgrade from Windows Server 2008/2012 to 2019+, enhancing security, stability, and performance across the organization
• Directed large-scale OS migrations from Windows 7 to Windows 10 using SCCM, coordinating rollout management and user support
• Maintained VMware environments (vSphere 6-7+), Equalogic/Compellent SAN systems, and enterprise backup solutions with 99.9%+ uptime
• Managed daily Azure and Active Directory operations, including identity provisioning and SSO integration via Okta

Development & Automation:

• Spearheaded internal full-stack development projects focused on operational tools and system automation
• Developed C#-based services, desktop applications, and web tools to support document workflows and business processes
• Created custom applications integrating with REST APIs and SQL Server databases, improving team efficiency and reducing manual tasks

Communications Systems:

• Served as primary VoIP administrator for Genesys Cloud and Mitel MiVoice systems supporting enterprise communications
• Led VoIP system upgrades and migrations that improved reliability, call quality, and reduced operational costs

The Legacy: Nearly eight years of progressive responsibility, institutional knowledge building, and proven leadership. Left as a trusted technical leader who teams relied on and management valued for strategic thinking and execution excellence.

Where It Started: The foundation. Help desk support, printer troubleshooting, user account management, and learning that every problem has a solution if you're curious enough to find it.

Early Responsibility:

• Led complete migration from on-premises file storage to Box.com cloud services—first exposure to cloud strategy and change management
• Served as primary lead for Windows OS transitions from Windows 7 to 8, later to Windows 10, coordinating deployment across distributed workforce
• Administered System Center Configuration Manager (SCCM) for software deployment and patch management
• Contributed to development of internal asset management system, gaining early development experience
• Provided remote IT support across multiple campuses and home-based staff

The Lesson: Start at the bottom, learn every layer, respect the fundamentals. This is where the printer-fixing jokes come from—and where the understanding that no problem is too small to solve well was born.